‘If you don’t cross the bridge… the other side isn’t going to come to you.’


Truth and Leadership

The Crisis:

We have a crisis in the working-class culture of our country.  So many people grow up and find themselves in a position where they believe they need to choose simple survival over personal progress. In many cases this is true. The problem is that for whatever reason, so many people have never really gotten a good glimpse of a successful future for themselves or their family. Most Americans fail to have a vision for their life, or at least one that includes fulfillment, joy and a sense of accomplishment. The ongoing sentiment seems to be “do whatever you need to get by”.  It seems the majority are convinced that the best they can do is to blend in with the mediocre struggling crowd instead of rising above it.

More than ever there seems to be an overwhelming sense of helplessness and hopelessness in our working-class culture.  People have become dependent on other people and the circumstances they are in.  Unfortunately, those people and circumstances are leading them down the wrong path.  As generations go by, the number of people in our working culture that take full responsibility for their actions, performance and outcomes seem to be dwindling. The extra burden of the many falls on the shoulders of the few.  It doesn’t have to be that way.

Over the past couple of decades, I have met and worked with several hundreds of terrific people with all kinds of gifts talents and abilities. Unfortunately, so many of them didn’t seem to be aware of their potential, nor think much of their abilities.  The picture in their mind of ‘who they are’ seem to be unchangeable or already established.  So many people are stuck in a fixed mindset, set out to protect what they ‘already are’ instead of focusing on what or who they ‘could be’ or ‘should be’.

Why Most Restaurants Fail

According to a study by Ohio State University on failed restaurants, approximately 60% do not make it past the first year, and 80% go under in five years.  Over the years I have worked with, consulted, and sought out advice of many restaurant owners and operators.  As a franchisee I have had the privelidge of working along side other franchisees, many highly skilled and successful, others, not so much.  I have also met with several interested candidates who have come to me expressing interest in opening a Papa Murphy’s restaurant. Part of the process is to contact local owners to get a feel for the business to determine if going into the business is right for them.  There are a few frightening misconceptions that I have discovered that are key indicators of why so many restaurants fail early in their beginnings.

  • So many well-meaning potential owners or entrepreneurs have a “How hard can it be perspective”.  Bad idea.  The truth is, not everyone who has experienced success in other industries have the natural skills and talents required to be successful in the service industry.  This is true in any industry but perhaps even more in this field given the high stress environment and limited workforce options.  No one has all the skills to wear all the hats required to be successful in this industry.  The skills needed to successfully operate the administration side of the business are completely different than the leadership skills required to develop and train a crew or the managerial skills required to put systems into place.
  • New owners use their own “common sense” to make important decisions on what product to serve, what location to put the store and how many customers they can expect to frequent their establishment.  There is a reason people hire brokers, consultants and market research firms.  There is a reason any potential franchisee should talk to other experienced franchisees and not rely on a corporate franchise sales rep that makes his commission weather you succeed or fail.
  • Bad leadership skills not only contribute to new store closings, it also is the major reason that stores that make a little bit of money don’t make a lot of money.  Poor leaders work hard in their area of strength but fail to have the influence needed to inspire others to join in the journey and pull it all together. It takes a team and if you are not a team-maker you will find your journey and uphill battle.   Strong leaders expect to excel above the crowd and inspire others to do the same.  So many people with exceptional relational skills, business savvy or a creative spirit underestimate the absolute need for leadership in this business.

Our Vision:

At Truth and Leadership, we are on a mission to help change the outlook of the future for owners and leaders in the service industry.  Our goal is to help our small business owners and working class see a better future that depends NOT on opportunity provided to them by others, rather opportunity created by their own personal growth and leadership ability.

We teach managerial topics from practical skill such as customer service, cost controls, operational systems, to leadership topics such as self-leadership, personal responsibility and principle based leadership.

We recognize that Truth is the foundational principle to everything we do.  Facing the truth about ourselves, our environment and our future is essential to finding a solid launching point.  Leadership is the path that takes anyone to the next level.  No matter where you are or what you do, facing truth, then building leadership upon that foundation is vital to any level of success you may experience.

There are five methods that we use to serve our industry.